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Coronavirus Update

Coronavirus, what we are doing, what it means to you and how we will help..

26th May 2020

We recently had some new arrivals, baby Canadian geese! Which is lovely of course but we are hoping to see some familiar faces soon🤞

With the recent announcements from the government and the gradual easing of lock down we are now hopeful of seeing you all again soon. This could be as early as July and as a consequence we are seeing high demand for the summer months, so we wanted to let you know in case you wanted to book for the summer or autumn 👍

The free and flexible movement of dates that we have been supporting our guests with will still apply, so you can book with confidence knowing that your holiday will be protected.

We’ve been working hard during lock down to keep everything looking beautiful but also to make sure that we can keep everyone especially safe and cared for whilst they are with us. More on this to follow in the coming days.. Team Otter x

We’ve been making good use of our time – 7th May 2020

During lockdown, we’re fortunate that our spacious surroundings and individual self-catering properties means many of our team members have been able to continue doing the jobs they love, always observing strict social distancing rules. We’re also proud that we’ve been able to continue supporting local tradespeople, suppliers and the local community as a whole.

As a result, all our cosy cottages and luxury lodges are now fully renovated or freshly decorated for you and our estate is being lovingly cared for. Our experienced team has also been carefully considering all the ways we’ll ensure your safety and wellbeing when we open our doors again.

Simple pleasures are going to mean even more to us

One thing is for sure, when the time’s right, we’ll get to share all those little things that make Otter Falls such a magical place again: like a woodland dog walk, a family barbecue or a few hours fishing on the lakes.

We expect to be able to update you all again after the government announcement on Sunday 10th of May 

 


22nd March 2020

Our priority is to our team and our guests, and we wanted to reiterate how we are looking after these two really important groups in this time of national crisis.

We are closing the park until further notice, this is to support the government’s efforts to control this pandemic, to protect our amazing team and to safeguard our loyal customers.

We will continue to follow government advice in relation to Covid 19 management and we urge everyone to follow this advice and also to continue with the appropriate recommended social distancing and handwashing regimes at all times.

At Otter Falls we are very fortunate to have wide-open spaces and individual self-catering properties but this does not mean we are immune to this virus or the actions needed to arrest its advance.

We need at this time to protect your holidays and the future of our team and business, to this end, anyone with a booking will be able to move their holiday without charge to another date with the same seasonal pricing. This offer extends into 2021 and further where needed, importantly we will not need you to let us know dates straight away. By doing this our guests will not have to lose any money or their holiday and our team and our business will be here for everyone when we beat this virus and move on with our lives.

Please get in touch with us by email at hols@otterfalls.co.uk or by telephone on 0330 0240522

We thank you wholeheartedly for your support and understanding

Team Otter x

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