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Coronavirus (Covid-19)

Everything you need to know about your booking in 2021 at Otter Falls

Read our holiday booking terms and conditions here.

How we are protecting you and protecting your holiday in these unusual times

We look forward to seeing you again soon!

The safety and wellbeing of our customers and our teams remain our highest priority and our aim is to open our doors to guests again at Otter Falls on Monday 12th April. We really look forward to welcoming you all back – but obviously, we will need to take account of Government advice regarding Covid-19 nearer the time, so if anything changes, we will communicate that change as soon as we can.

We want to thank all of our guests that have supported us so far … and we hope to see you again very soon for a well deserved escape away from it all.

Team Otter.

Protecting your Otter Falls holiday… with our date switch guarantee

Can I date switch my holiday if needed?

Of course! We realise that flexibility and peace of mind are really important in this ever-changing Covid world, so our date switch guarantee policy allows you to re-arrange any holiday booking you make with us free of charge should your holiday be impacted by government regulations or covid related issues in your travelling party. Simply select another time this year or even move your break to 2022. The choice is yours. To re-arrange your booking, please call our team on 0330 024 0522.

Can I transfer any payments already made?

Any deposits or holiday payments can be moved in full to any available future date of your choice within a 24-month window and we promise there will be no additional charge for bookings in the same property moved within the same seasonal window, even if you choose to move your booking to 2022. You may even choose to move your holidays to a break with a lower value and we will refund you the difference, or a higher value in a different season and we will simply charge you the difference in cost. Feel free, too, to choose a different cottage or lodge this time, and if available, again, we will simply charge you the difference in cost. The flexibility is yours. Please call the Otter Falls team to discuss your date switch options on 0330 024 0522.

Protecting you on holiday – with our safety and cleanliness policy

Looking after all of our guests while on holiday at Otter Falls is our biggest priority, and we’re working hard behind the scenes to ensure that all our cleanliness remains tip top at all times, our guests feel super safe and, most importantly, that everyone really enjoys their holiday stay with us every single time.

In line with coronavirus guidance,  we’ve made some carefully considered changes to our procedures around safety and cleanliness for you: for your full peace of mind, you can find all the details right here.

OUR TEAM ARE ON HAND TO ASSIST YOU We look forward to welcoming you here at Otter Falls

Our team are on hand to assist you before, during and after your stay. We expect a lot of calls over the coming weeks and we commit to our guests that we will respond as quickly as possible to all your requests. Thank you in advance for your understanding and patience. 

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