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Coronavirus (Covid-19)

Everything you need to know about your booking and our processes

Information regarding the Coronavirus and Otter Falls

An update for all our customers following the Government’s Covid 19 update of 4th January 2021.

It is with great sadness that we once again close Otter Falls to guests due to the nationwide lockdown. As per the announcement on the 4th Jan, the Government advise that this national lockdown will last until at least mid-February, and we will ensure to update our customers as soon as we are able to open.

The safety and wellbeing of our customers and our teams remains our highest priority. We want to thank all of our guests that have supported us and until we can welcome you back to Otter Falls once more, please do take good care!

Should you have any questions, please email us on hols@otterfalls.co.uk or call us on 01404 861634, and we will respond as soon as we can.

Team Otter.

Information for you if your holiday with us has been affected by the coronavirus

Can I re-arrange my booking?

Of course! All our customers can re-arrange bookings free of charge. Bookings can be arranged for another time this year or for 2022. To re-arrange your booking, please call our team on 0330 024 0522

Price promise

Any deposits or full payment can be moved to any available future date of your choice within a 24 month window, this includes holidays of a lower value or higher value or even in a different cottage or lodge. Please call the team to discuss payment options on 0330 024 0522

OUR SAFETY AND CLEANLINESS POLICY

The safety and wellbeing of all of our guests is our biggest priority, and we’re working hard behind the scenes to ensure all our guests feel safe and most importantly enjoy their stay with us.

In line with coronavirus guidance,  we’ve made some carefully considered changes to our procedures around safety and cleanliness for you.

View our safety and cleanliness policy.

OUR TEAM ARE ON HAND TO ASSIST YOU We look forward to welcoming you here at Otter Falls

Our team are on hand to assist you before, during and after your stay. We expect a lot of calls over the coming weeks and we commit to our guests that we will respond as quickly as possible to all your requests. Thank you in advance for your understanding and patience. 

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