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Coronavirus (Covid-19)

Everything you need to know about your booking and our processes

Information regarding the Coronavirus and Otter Falls

Following the Government announcement on 9th September 2020 about the Coronavirus and new rules on social gatherings, we wanted to update our customers on the current guidance and processes at Otter Falls.

Bookings for over 6 people

From Monday 14th September 2020, social gatherings of more than 6 people will not be allowed by law in England (unless you are meeting as a household or support bubble). Therefore, this means that unfortunately, we will not be able to accept bookings for more than 6 people in our larger properties for the immediate period (Sept 2020 onwards).

If you have a booking in our larger properties for more than 6 people there are a few options available to you.

Our booking promise to you

Can I still come if I my booking is for more than 6 people?

We cannot accept bookings of more than 6 people (unless you are from the same household). If you can reduce your numbers to 6 people, your booking can continue as normal.

Can I re-arrange my booking?

Of course! All our customers can re-arrange bookings free of charge. Bookings can be arranged for another time this year or for 2021. To re-arrange your booking, please call our team on 0330 024 0522

Price promise

Any deposits or full payment can be moved to any available future date of your choice, this includes holidays of a lower value or higher value or even in a different cottage or lodge. Please call the team to discuss payment options on 0330 024 0522

OUR SAFETY AND CLEANLINESS POLICY

The safety and wellbeing of all of our guests is our biggest priority, and we’re working hard behind the scenes to ensure all our guests feel safe and most importantly enjoy their stay with us.

In line with coronavirus guidance,  we’ve made some carefully considered changes to our procedures around safety and cleanliness for you.

View our safety and cleanliness policy.

OUR TEAM ARE ON HAND TO ASSIST YOU We look forward to welcoming you here at Otter Falls

Our team are on hand to assist you before, during and after your stay. We expect a lot of calls over the coming weeks and we commit to our guests that we will respond as quickly as possible to all your requests. Thank you in advance for your understanding and patience. 

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