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Taking EXTRA CARE OF YOU IN THESE TIMES

Find out about the changes we have made to put the safety of our guests and team first.

YOUR WELLBEING MEANS THE WORLD TO US

OUR NEW SAFETY AND CLEANLINESS POLICY

We’re already lucky to have beautiful, individual cottages and lodges, a rolling 40 acre estate, fishing lakes and the wide-open spaces of Devon to share with you.

But for your extra peace of mind, we’ve made some carefully considered changes to some of our procedures and facilities for you.

See our Coronavirus Guidance.

Find Out More Below

The Quick Facts

Cleanliness

Extra room cleaning and extensive final checks.

Safety

Contactless check-in and our team on hand 24/7.

Wellbeing

Outdoor extras designed for fun and wellbeing.

1. Cleanliness

We’ve added extra cleaners and increased cleaning times by 50%, leaving no stone unturned to ensure your holiday accommodation is sparkling clean from top to bottom.

  • Cleaner 1: Will give our usual 5* rated clean.
  • Cleaner 2: Will give our hard surfaces an extra anti-bacterial wipe down.
  • Quality checked: Extensive final checks then completed; including surface swabs.
Updated cleaning methods
Cleaning taps

2. Safety

We’ve changed our check-in procedure and added extra hygiene facilities. And if you’ve any safety concerns during your stay, you call or text our team 24/7.

  • Keyless check-in directly at your holiday home
  • Hand sanitising stations throughout the estate
  • A responsible but friendly social distancing approach.
BBQ and Picnic Area at Otter Falls

3. WellBeing

Now you can get back to nature and enjoy even more of the healthy outdoor life with free activities to help you relax, unwind and have some much-needed fun.

  • Additional BBQ & Picnic areas created in our woodland and open spaces.
  • Extended cycle tracks to explore with free bike hire for all
  • Evening camp fires, with log seating spaced out for families and couples.
Outdoor BBQ and Picnic Area in the woods at Otter Falls

STILL HAVE CONCERNS OR QUESTIONS?

CONTACT A MEMBER OF OUR FRIENDLY TEAM We look forward to welcoming you and looking after you during your stay.
Contact Our Team

Want to know more?